PRIVACY POLICY

Effective date: October 22, 2026

ISO-SLAB Inc. ("ISO-SLAB", "we" or "us") operates the iso-slab.com website and its online store. This policy explains what personal information we collect, why, who we share it with, how long we keep it and how to exercise your rights.

It is designed to comply with Quebec's Act respecting the protection of personal information in the private sector and, where it applies, Canada's Personal Information Protection and Electronic Documents Act.

Person in charge of the protection of personal information

• Benoit Delorme, President

• Email: [email protected]

• Phone: 514 946-1500

• Address: 1341 chemin du lac Cameron, Amherst, Quebec J0T 2T0, Canada

The information we collect

When you fill out a form (quote or information request, guide request, installer, ambassador or distributor application):

• your name, email address and phone number;

• your company's name and contact information, if applicable;

• the location, planned date and dimensions of your project, the type of request and the system you are interested in;

• the plans or files you attach, and your message.

When you order in the store:

• your name, email address, phone number, and billing and delivery addresses;

• the products ordered, the delivery or pickup option chosen and the amount paid.

Payment is processed by Square.

When you contact us by email, phone or text message: the content of our exchanges.

When you visit the website:

• the page you landed on, the site you came from and the campaign parameters in the address (UTM), which may be linked to your record if you fill out a form;

• technical data, such as your IP address, type of device and browser and the pages viewed, collected by the cookies and tools described below.

Why we use it

• To answer your requests and prepare your quotes.

• To process, deliver and invoice your orders, and to handle a claim.

• To review an installer, ambassador or distributor application.

• To send you information about our products, where the law allows it.

• To protect our forms against bots and abuse.

• To measure website traffic and the effectiveness of our advertising.

• To meet our legal obligations, including tax obligations.

We do not use your information for other purposes without your consent, unless the law allows it.

Our emails

We send you information about our products only if you have consented, or during the period allowed by Canada's Anti-Spam Legislation after a quote request or a purchase. Every email includes an unsubscribe link. You can also write to us to stop receiving them.

Who we share it with

We do not sell your personal information. We share it only as needed for the purposes described here:

• Our team: the people who need it to handle your request or order.

• TierPeak: the platform that hosts our website, store, forms and customer management, and sends our emails.

• Square: processing of store payments.

• Cloudflare (Turnstile): checking that a form is filled out by a person and not a bot.

• Meta (Facebook): an advertising pixel installed on the website measures visits and the effectiveness of our advertising.

• The carrier delivering your order: your name, delivery address and phone number.

• Our office and accounting tools, to prepare quotes and keep our records.

We may also disclose information when required by law, to assert our rights or, if the business is sold, to the buyer, in accordance with the law.

Information processed outside Quebec

Some of these providers may store or process your information outside Quebec, including outside Canada, notably in the United States.

Cookies and similar technologies

The website uses cookies and similar technologies:

• necessary: to run the cart and forms and protect the website;

• measurement and advertising: the Meta pixel described above.

You can block or delete cookies in your browser settings. Some features, such as the cart, may then stop working.

How long we keep it

We keep your information as long as needed for the purposes described here, then for the period required by law, including tax laws for orders and invoices. Mailing list information is kept until you unsubscribe or until the end of the period allowed by law.

At the end of these periods, we destroy your information or make it anonymous.

Security

The website uses an encrypted connection (HTTPS). Access to your information is limited to the people and providers who need it for the purposes described here.

No transmission over the Internet is completely secure. If a confidentiality incident presents a risk of serious injury, we notify the people concerned and the Commission d'accès à l'information du Québec.

Your rights

You can:

• find out what information we hold about you and get a copy;

• have inaccurate, incomplete or outdated information corrected;

• withdraw your consent, for example to our emails;

• ask us to delete information that is no longer needed or that we were not allowed to collect;

• ask us to stop disseminating information, or to de-index a link, in the cases provided by law;

• receive the computerized information you provided to us in a structured, commonly used technological format.

To exercise a right, write to the person in charge named above. We answer in writing within 30 days. We may ask you to confirm your identity.

If you are not satisfied with our answer, you can file a complaint with the Commission d'accès à l'information du Québec or, as applicable, the Office of the Privacy Commissioner of Canada.

Minors

The website is intended for adults, including contractors and owners planning a construction project. If you believe a minor has sent us information, write to us and we will delete it.

Links to other websites

The website contains links to other websites, such as our Facebook and YouTube pages. Their personal information practices are not our responsibility.

Changes

We may update this policy. The effective date at the top of the page shows the version in force.